Account Manager, Client Services
InfluencerWho are we?
We are the originators of influencer marketing.
Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.
From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.
Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.
We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations.
Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.
Job Title
Account Manager, Client Services
Reporting of the role
This role reports to the Account Director, Client Services
Overview of the job
We are hiring for an Account Manager to join our MENA Client Services team. This role is tasked with delivering best in class client service; executing end to end influencer marketing campaigns across a variety of brands, media agencies and platforms, with a specific focus on delivering branded content campaigns in partnership with our Platform Partners, TikTok, Meta and Snap! You will report directly to an Account Director, assisting client growth and retention under the Business Director.
3 best things about the job
Be part of the only Global influencer agency present in Saudi Arabia
The chance to learn from and knowledge share with the global teams
Joining the business at a time of growth and expansion in the MENA region
Measures of success –
In the first few months, you would have:
Met the team: Spent 1:1 with your line manager and other team members to build rapport and understand how your role fits into the overall structure.
Met clients and social media platforms: Instilled yourself with main POCs at relevant clients and social platforms to enhance our partnerships and maximize value for relevant accounts managed.
Familiarised yourself with key processes: Particular reference to setting up master docs from scratch, full campaign takeover (mid-size campaigns), reporting/analsysis processes, and pricing process.
Learned our key systems: Reference to Slack, G-drive tools, IQ, and Waves.
Creator management: Led the process of drafting contracts, deliver various creator lists reflective of the brief, and creator guidelines.
Roles & Responsibilities:
Lead day-to-day management of creator and branded content campaigns, with a focus on key social platforms including TikTok, Instagram & Snap.
Lead day-to-day campaign tasks, including but not limited to: Creator sourcing, negotiation and contracting, briefing, content vetting, go-live and reporting.
Help to oversee campaign execution at a client level, with support from the Account Director.
Support Account Director in client level communications, helping to build and foster strong client relationships, manage expectations and share updates and actions.
Be the driving force on campaign timings, creating timelines and ensuring that the client, creators and wider team are aware of key milestones and delivery dates.
Oversee and manage your respective campaigns via our platform, Waves, and other platforms such as TTCX and TTCM, ensuring the wider team have accurately uploaded briefs, content and organised creator payments.
Expert knowledge of the creator community: responsible for building and nurturing relationships with creators, and managing comms with creators and talent management agencies.
Assist the Account Director on thought provoking creative strategy and campaign execution tactics.
Lead on creating Post Campaign Analysis reports, demonstrating an ability to convert data and campaign insights into key learnings & able to confidently present to clients.
An exceptional performer and highly organised & effective leader focused on continuously improving client service and delivery for high impact results.
What you will need:
Several years working in an agency or brand within client services, influencer marketing, branded content, advertising, social, media and/or creative
Experience in account management and creator management
Experience in delivering post-campaign analysis
Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
High energy and ability to multitask, with a real ability to quickly prioritise across several projects
A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others
Able to build strong rapport and relationships both internally and externally
A few of our core benefits:
Remote working model
Enhanced Parental Leave policies
Private Health Insurance
Wellness programmes and resources
For more information on our benefits, perks and what makes us unique, please visit our website here
At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.