Account Manager, Client Services
InfluencerWho are we?
We are the originators of influencer marketing.
Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.
From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.
Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.
We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations.
Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.
Job Title
Account Manager, Client Services
Reporting of the role
This role reports to the Senior Account Director
Overview of the job
We are hiring for an Account Manager to join our UK Client Services team. This role is tasked with delivering best in class client service; executing end to end influencer marketing campaigns across a variety of brands, media agencies and platforms, with a specific focus on delivering branded content campaigns in partnership with our Platform Partners, TikTok, Meta and Snap! You will report directly to an Account Director, assisting client growth and retention under the Business Director.
3 best things about the job
The chance to work on a leading sports and fashion brand
The opportunity to work closely with leading social platforms such as TikTok & Pinterest
Be part of one of the fastest-growing Global influencer marketing agencies
Measures of success –
In the first few months, you would have:
Met the team: Spent 1:1 with your line manager and other team members to build rapport and understand how your role fits into the overall structure, setting up regular meeting cadences where needed.
Familiarised yourself with key processes and workflow: Particular reference to setting up master docs from scratch, campaign delivery, negotiating with creators, reporting/analysis, and pricing and budget processes.
Mastered internal tools: Including our platform, Waves, and all essential functions to manage creators (setting up the campaign, connecting, contracting, uploading content, etc). as well as G-Suite, Slack, Monday.com and Hubspot.
Been introduced to the client: Attended client meetings, answered questions and started to understand the client’s processes, goals, priorities and expectations for ongoing campaigns.
Successfully contributed to initial campaigns: Including initial set up, timelines, negotiation, contracting, content review, campaign delivery and final analysis/reporting, whilst working collaboratively with your team and maintained clear comms internally and externally.
Roles & Responsibilities:
Lead day-to-day management of creator and branded content campaigns, with a focus on key social platforms including TikTok, Instagram & Snap
Lead day-to-day campaign tasks, including but not limited to: Creator sourcing, negotiation and contracting, briefing, content vetting, go-live and reporting
Help to oversee campaign execution at a client level, with support from the Account Director
Support Account Director in client level communications, helping to build and foster strong client relationships, manage expectations and share updates and actions
Be the driving force on campaign timings, creating timelines and ensuring that the client, creators and wider team are aware of key milestones and delivery dates
Oversee and manage your respective campaigns via our platform, Waves, and other platforms such as TTCX and TTCM, ensuring the wider team have accurately uploaded briefs, content and organised creator payments
Expert knowledge of the creator community: responsible for building and nurturing relationships with creators, and managing comms with creators and talent management agencies
Assist the Account Director on thought provoking creative strategy and campaign execution tactics
Lead on creating Post Campaign Analysis reports, demonstrating an ability to convert data and campaign insights into key learnings & able to confidently present to clients
An exceptional performer and highly organised & effective leader focused on continuously improving client service and delivery for high impact results.
What you will need:
Several years working in an agency or brand within client services, influencer marketing, branded content, advertising, social, media and/or creative
Experience in account management and creator management
Experience in delivering post-campaign analysis
Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
High energy and ability to multitask, with a real ability to quickly prioritise across several projects
A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others
Able to build strong rapport and relationships both internally and externally
A few of our core benefits:
Private Healthcare through Vitality
Wellbeing support through Vitality including EAP & Mental Health cover
25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs)
For more information on our benefits, perks and what makes us unique, please visit our website here
At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.