Client Service Advisor / Account Handler - Corporate Insurance

Client Service Advisor - Corporate Insurance – (Manchester, UK) We’re Hiring! Are you looking for your next step up within the insurance industry? Would you like to excel your career with a global leading broker? Aon Corporate are now recruiting for a Client Service Advisor, this is a hybrid role with the flexibility to work both virtually and from our Manchester office. This is a fantastic opportunity to join our very experienced and growing team in Aon Manchester, with our team members enthusiastic to share their knowledge and develop colleagues in our business. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like

• The role is within our large mid-market commercial risk team and provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company and our clients look for a relationship with their broker where we provide a tailored approach.

• Our clients typically require bespoke insurance programmes and associated risk management and risk transfer services. Besides being the insurance broker, the Commercial Risk team provides clients with a claims service and advice on risk management across most industries, with specialisms in manufacturing, waste, construction, food and drink, retail and wholesale.

• The successful candidate will liaise with our client management team to fully understand the client’s business and insurance requirements, contributing to the formulation of their Service Plan. You will have the opportunity to attend internal client meetings and external client visits, including the client pre-renewal and renewal meetings, and supporting on insurer surveys.

• Identify potential improvements in client risk & insurance programme design and make recommendations to the Client Manager and implement recommended changes for clients if required.

• Day to day client contact, negotiate renewal terms, mid-term adjustments and cover extensions. Undertake negotiations with insurers as agreed, marketing & negotiating terms Aon Facilities as required – fully support the broking function to achieve optimum solution for the client.

• Preparation of comprehensive marketing presentations and renewal reports, working closely with the Broking Managers to prepare full cover comparisons as required.

• Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them.

• Provide on-going communication with the client following queries/alterations and ensure Client Manager is kept appraised of developments.

• Issuing documentation to clients, and communicating terms of settlement, ensuring that premiums are debited (and allocated appropriately where required) and assist with maintenance of credit control standards.

• Professionally represent Aon, demonstrating an understanding of Corporate objectives, be seen by colleagues as someone who is supportive and helpful, and continually improve personal knowledge through appropriate training and implement appropriately.

• Align with regulatory and other standards as advised by line management, and responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

How this opportunity is different The Client Service Advisor role within Manchester is going through an evolution! Back office support is provided by Aon colleagues offshore resulting in a reduced administrative burden and more time with clients and focusing on technical excellence in the role. The successful candidate will work alongside a team of Client Managers looking after an established and varied portfolio of large mid-market corporate clients throughout the UK, this role will have lots of exciting opportunities to nurture and grow existing client relationships whilst also supporting our team in successfully winning new clients. We provide comprehensive training support and tailor individual development plans to suit each colleague. With tailored training, coaching and development opportunities to suit your needs, there will be plenty of opportunities to progress your career within Aon!We work within a very open and trusted culture, operate a flexible Hybrid working model, and really pull together as a team to achieve success in Manchester. This is a great opportunity to build a career in a team with a consistent track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to clients. You will be supported by an experienced leadership team who want to see you succeed. Skills and experience that will lead to success

• Demonstrated ability in the insurance industry, within the core lines of commercial risks, including Property/BI and Casualty classes, Motor Fleet, Management Liability and Cyber.
• Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
• Knowledge of Global Insurance placements – Global out or in basis.
• An effective communicator and presenter.
• Client focused with a consultative approach and commitment to excellence in the provision of client service.
• Knowledge of FCA Principle and Procedures.

How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to handle your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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