Client Services Director - Medical Communications - Cambridge

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role.

It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision.  This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional. 

At Prime these values are integral to who we are.  They are there to guide you in your role and support you on your personal journey to success.  They shape our culture and support us in achieving our vision together, as one global team.  

As a Client Services Director you will play a pivotal role in the management of the agency, including internal relationships, client relationships, overall financial management and resourcing. You will enjoy building and maintaining relationships, guiding your agency successfully across a full spectrum of medical communication projects.

The right candidate will show strong leadership skills and demonstrate commercial acumen. You will enjoy mentoring senior and junior colleagues, supporting both client services and scientific services, giving direction to your agency and helping to secure new business opportunities.

• 10+ years ‘relevant’ preferably in a full-service medical communications agency

• Ideally, a life sciences degree, preferably combined with a Master’s or PhD, or other relevant qualification
• Excellent interpersonal / relationship development skills – able to influence colleagues and clients, and to actively listen
• Strong team player
• Solutions-based, with complex problem-solving ability
• Visionary leadership
• Ability to motivate a workforce and lead by example, with effective management and delegation skills
• Communication and negotiation
• Presentation skills
• Understanding of a multi-faceted business operation
• Strong financial acumen
• Planning and forecasting
• Excellent organisational skills, time management and adherence to deadlines
• High attention to detail
• Extremely good written and oral communication skills (including presentation skills) – comfortable dealing with clients/senior company staff

• 33 days annual leave
• Birthday Day off
• 5% pension contribution
• Private medical health insurance
• WORKsmart - allows employees to have flexibility around their start and finish time
• Hybrid working