Director of Client Services - FTC

Who are we?

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

Job Title

Director of Client Services (Maternity Cover)

Reporting of the role

Managing Director

Overview of the job

A highly organised, commercially focused Director of Client Services, who can manage a number of client account teams, spread across a broad range of industries.

3 best things about the job

• Working directly with some of the biggest brand names in Europe

• Managing an experienced, motivated team and helping them with their development

• Directly inputting into the strategic development of our client offering

Measures of success –

In the first few months, you would have:

• Be up to speed on every client account, understanding client goals and ensuring that we’re meeting them

• Get to know your team, what they’re good at, what they’re great at, and what needs improving

• Know our business inside out - what we sell, how we deliver our work, and where we can add real value to our clients

Roles & Responsibilities:

• Managing a number of key account and secondary account teams, comprising some 14+ staff members

• Safe guarding the commercial and delivery responsibility across a number of key and secondary accounts

• Ensuring campaigns meet or exceed KPIs relating to content quality, campaign performance and agreed timings

• Ensure client revenue growth and margin targets are met

• Responsible for pipeline management and QoQ forecasting across clients

• Ensure clients are satisfied with our work and are rebooking campaigns

• Support on new business pitches; being responsible for delivering our client services offering and mapping creator deliverables as part of this

• Work with team to identify and aid in areas for improvement

What you will need:

• Extensive experience servicing clients in the media and / or advertising, preferably within the digital marketing space

• Strong knowledge and understanding of influencer marketing, affiliation with creator costs preferred

• Proven ability to manage multiple teams

• Proven ability to identify and capitalise on opportunities for client revenue growth

• Strong business acumen and a firm grasp of numbers and figures

A few of our core benefits:

• Private Healthcare through Vitality

• Wellbeing support through Vitality including EAP & Mental Health cover

• 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.