Head of Claims Technical Outcomes (Home Claims)

Remote (UK) – you choose the right balance of home and office Working. There will be occasional travel required to our Head Office in New Malden and our Claims Operations Centre in Sheffield.

ABOUT HOMEPROTECT

We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry.

We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.

We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do.

Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called ‘non-standard’ insurance. We believe there’s no such thing as ‘standard’. We’re all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do.

Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered.

WHAT IT’S LIKE TO WORK HERE

Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.

Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you’ll do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours for them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences.

Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last five consecutive years.

Sound good? Read on to find out more about joining our team…

KEY RESPONSIBILITIES

This role will be responsible for the design and delivery of a Technical Claims handling strategy and programme of activity that meets and exceeds the needs of the wider business and claims strategies whilst also delivering optimum expense ratio, indemnity spend and customer outcomes.

The key responsibilities for this role include:

• Strategic - Design and Delivery of Technical Outcomes / Indemnity Spend Outcomes strategy that underpins our indemnity spend management across all teams and areas.

• Best Practice - Technical Claims Best Practice Development and Delivery Across Claims.

• Market Insight – Support and co-sponsor a market insights team that gathers knowledge and market intelligence and shares with key stakeholders to optimise our performance both now and in the future.

• Fraud Handling - Oversee the design and execution of optimum fraud handling strategy and capability

• Reserving Protocols and Strategy - Claims Reserve Protocols Design, Execution and oversight in partnership with key stakeholders in pricing and underwiring.

• Claims Ratio Improvement - Lead / Chair a Claims Ratio’s Outcomes forum to identify and track delivery of initiatives that will protect and improve our claims ratio performance.

• Technical Competency Oversight - Ownership and sign off of the Technical Competency Framework for all non FNOL Claims Handling

• Technical Claims Key Stakeholder Management - Represent Home Protect Technical Claims interests and those of the wider business at both internal and external stakeholder forums to ensure that we know of and are delivering all of their expectations and requirements.
• Audit Strategy - Technical Claims Internal Audit Design and alignment to strategy and support of the business assurance team in delivery.

• Case Handling – Management of overall file handling autonomy solutions across teams and either handle or be the point of referral for most complex cases.

We would love to hear from people with the following skills and experience for this role:

• Strategic and Operational Leadership experience in a Claims Technical Environment
• Executive level stakeholder management experience including board level exposure and relationship management.
• Insight and Intelligence gathering and assimilating capability – be our market expert in all thing home claims related.
• Large and complex loss handling experience
• Experience of working in and leading a claims team with a strong focus on regulatory and compliance requirements.
• A track record for identifying and delivering improvements and tangible benefits to claims spend, expense ratio and customer outcomes.

We think we have a fantastic company culture and welcome new team members with open arms. We also offer a great range of benefits, including:

• A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance.
• Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities - we want you to build your long-term career with us.
• Discount of 50% when you choose to take out a policy with us.
• An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals.
• Home working starter kit and money to spend on additional equipment you may need.
• Charitable giving scheme, so you can donate to our partner charity, or one of your choice.
• The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer!

On top of that, we also offer all the standard stuff, like:

• 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually.

• Private medical cover.
• Financial Advice with Octopus Money.
• Life insurance.
• Annual discretionary bonus scheme.
• Pension contribution.
• Free fruit and really good coffee for the days you come into the office.
• Local and national retail discounts.

UNIQUE AS STANDARD

We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds, as long as you meet the knowledge, skills and experience criteria for the role and have the right to work in the UK. We think everyone can excel in the right environment – no matter your gender, age, ethnicity, sexual orientation, religion, disabilities or beliefs. We believe in celebrating difference, and everything that makes both our customers and people unique, by creating an environment where everyone can thrive.

We encourage you to let us know if you need any extra help with your application, or if you have any requirements at any stage of the recruitment journey.

Equally, lots of our staff at Homeprotect work flexibly and in a variety of ways, whether that’s different core hours or remote working. Please chat to us at your application or interview stage about the flexibility you need, as we’re always happy to explore what's possible for the role. Your data will be maintained in line with our ‘recruitment data privacy policy’.