International Communications and Engagement Lead

Informed Solutions is a leading international provider of Multi Queen’s Award-winning digital transformation, technology, AI and data analytics and systems integration services and platforms. Informed’s purpose is to create economic and social value by helping to build a more inclusive, fair, and safe society through ethical use of technology and data and investing in digital skills.

With offices across the UK and Australia, and with international ambitions stretching into ASEAN territories, Informed’s innovative and agile approach drives digital transformation for globally recognised brands across industry sectors including Government, Healthcare, Justice and Emergency Services, Utilities, Energy, Environment and Sustainable Land Asset Management, Transport and Logistics and more.

With strong existing in-market communities in both Australian and Malaysian markets, Informed Solutions’ international engagement is all about understanding our partners and prospects and building awareness about how our platforms and solutions can meet their needs. We’re looking for an experienced communications and engagement lead who is capable and motivated to helping us meet our international growth ambitions.

Key to this will be to establish and grow an international partner network to execute against Informed’s partner first international strategy (delivering Informed platforms and solutions through partners).

About you

Our ideal candidate will have experience developing and executing communications and engagement campaigns, while helping to manage, lead, and inspire a growing team.

They will be comfortable with day-to-day marketing communications and relationship management activities, as well as long-term strategy, thriving with tight deadlines and changing needs, and spending time in market to establish and strengthen relationships and impact.

At a certified Great Place to Work® you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations. If you are a people-person who loves the rewarding challenge of building a brand, we want to hear from you.

Key Accountabilities and Responsibilities

• Work with business development leads to shape company and product positioning and messaging, identify target audiences, and develop engagement and market development plans with specific objectives across target geographic territories and in line with Informed’s target industry segments.
• Identify and connect with potential delivery partners for Informed’s data solutions.
• Manage the execution of communications and engagement programmes across target territories.
• Ensure regular cadence of international visits – developing Informed’s international ‘in-market’ programmes.
• Analyse customer insights, trends, market analysis, and market engagement best practices to continually enhance successful strategies.
• Create and maintain engagement analytics across multiple digital platforms, extracting key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics.
• Advise and guide development of communications tools and services for enhanced reach and engagement.
• Identify effectiveness and impact of engagement and communications initiatives.

Skills and Experience

• Degree in Marketing, business, or related field
• Communications and engagement experience (ideally in a B2B setting)
• A self-starter who is proactive and collaborative in working style
• Excellent interpersonal skills
• Strong project management, multitasking, and decision-making skills
• Excellent command of English including ability to draft a range of business communications materials tailored to the audience, intent and medium
• Metrics-driven communications and engagement mind with eye for creativity.

Personal Qualities

The candidate should be:

• A confident and experienced communicator who is professional in appearance
• Equally comfortable working in the office and remotely, as well as travelling and attending external events as required/allowed
• Organised and able to organise others
• Committed and loyal to teams and colleagues
• Disciplined and self-motivated with an intelligent and positive ‘can-do’ approach to work
• Flexible and enthusiastic
• Meticulous, with a real eye for detail
• Able to perform under pressure in a fast-paced business environment

Benefits

Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.

These can include:

• InformedACADEMY© – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
• Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individual’s need, including 24/7 GP services, mental health support and physical health support.
• Hybrid working*
• Private Health Care Cover*
• Generous life assurance cover*
• Gym Membership*
• Monthly office lunch
• Onsite massage sessions
• 25 paid working days holiday per year plus bank holidays*
• Sabbatical Leave Scheme*
• Enhanced Maternity Leave and Pay*
• Enhanced Paternity Leave and Pay*
• Company Pension Contribution
• Profit Share Scheme*
• Payment of professional subscriptions
• Generous referral scheme with no limits on the number of referrals
• Salary Sacrifice scheme*

*Qualifying period applies

Culture

We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian.

We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times.

We’re a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important.

Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of. 

We focus both on technical skills and equally importantly, on the cultural fit of prospective new colleagues. Our success relies on fostering an environment where creativity and collaboration produces great outcomes for our people, our clients, and our partners.