The Habitat Company, LLC is a leader in residential multi-family real estate management and development. We are looking for talented individuals to join our team as we continue to expand and develop our company nationwide. We are a multi-state organization of approximately 500 team members specializing in the asset management, property management and project management of market rate, affordable rentals, condominiums and commercial real estate.
At The Habitat Company, we believe that it is the quality and experience of our team members that make a difference. Our professional team provides us with the depth of talent and ability that is so crucial to our success.
The Habitat Company provides comprehensive compensation to our team members. In addition to wages, this position is eligible for commission and/or renewal payouts as well as medical, dental, vision, 401k, and other benefits offered through Habitat, detailed here: https://www.habitat.com/our-benefits
Job Scope:
The Leasing and Marketing Specialist is accountable for the leasing and marketing operations. The purpose of the Leasing and Marketing Specialist is to effectively manage and convert community leads to prospects and ultimately a resident for an assigned community. The ideal candidate will be caring and have a take pride attitude about making peoples’ day better. You value connections and engaging in meaningful conversations. Your genuine desire to make people feel at home makes you a natural at understanding their needs in the next home.
These objectives will include maximizing the leasing experience during the initial inquiry process, to schedule the tour, and securing their new home. This on-site position reports directly to the Community Manager or Resident Manager and will be subject to working weekends and a variable schedule based on the prospective resident needs and business needs.
Duties and Responsibilities:
- Maintains expert knowledge about the assigned community and its benefits
- Maintains appropriate knowledge about the neighborhood and surrounding community
- Maintains accurate leasing and property records, including but not limited keeping the CRM current and following up per best practices.
- Cultivates a positive customer service culture.
- Guiding and collaborating with the leasing team to ensure reputation management, social media presences, website, and ILS engagements are up to date and meeting benchmarks and goals of the business.
- Conducts physical property inspections to ensure tour path, apartments, and curb appeal meets best practices.
- Converting community leads to prospects by providing helpful and knowledgeable information about the community and neighborhood.
- Assist the Resident manager and service teams through problem resolution experiences with a primary focus to deliver an exceptional move in experience
- Assist and participate in leasing and resident engagement events.
- Conduct informative and personalized tours of the apartment community (as needed) that result in new leases.
- Work with future resident during their application process, and upon approval from the Resident or Community Manager, complete lease file according to best practices.
- Conduct informative and personalized renewal meetings to understand the current and future needs of the resident during the renewal cycle that will result in renewal leases. And then prepares the renewal lease package according to our best practices
- Reports all liability and property incidents to the Community Manager and or Resident Manager immediately; ensures all appropriate incident reports are filed according to best practices.
- Conduct all business in accordance with the Company’s policies and procedures, the Fair Housing Acts, Ordinances and Statutes, the Americans with Disabilities Act, and all other laws pertaining to the occupancy standards and established criteria.
- And any other duties as assigned.