Partner Lifecycle Marketing Manager

This is a hybrid role working from one of our London hubs 2 days per week. 

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. 

Got your attention? Read on…

We put people first. It’s all about you..

We are looking for a proactive and driven Lifecycle Marketing Manager to join our growing Partner marketing team here at UW. 

Here's the key skills & experience we're looking for you to bring:

• Customer/Partner experience obsessed: You've excelled in customer experience-focused marketing roles, mastering your craft in ever-evolving environments. You’ve expertly developed, implemented, and managed successful customer experience journeys. Known for thinking ‘outside the box,’ you’re always the first to find innovative ways to maximise customer lifetime value.
• Digital Marketing Expertise: You've consistently delivered results through email campaigns and other digital channels, leveraging your expertise to connect with audiences and drive action.
• Partner-Centric: Your approach prioritises partner success. You understand the importance of building strong partnerships and fostering mutually beneficial relationships.
• Great Communication Skills: You possess excellent written and verbal communication skills, allowing you to clearly and concisely convey complex information to a diverse audience. You're a confident and persuasive presenter with the ability to build support and consensus amongst a wide range of stakeholders. 
• Project Manager: You manage cross-functional projects, navigate stakeholder relationships, and set clear expectations. 
• Self-Starter with Initiative: You're a self-motivated go-getter with a strong drive to succeed. You relish taking initiative and tackling challenges head-on.
• Thrive in Ambiguity: Uncertainty doesn't faze you. You're comfortable navigating ambiguity, readily adapting to changing circumstances while maintaining focus on the bigger picture.
• Results-Oriented & Goal-Driven: You're a 'can-do' individual with a results-oriented mindset. You demonstrate a strong work ethic and prioritise achieving goals with a laser focus.
• Flexible & Adaptable: You're a natural problem-solver who can adapt to changing priorities while maintaining focus on long-term goals. You're comfortable being reactive while keeping the bigger picture in mind.
• Team Player: You're a team player at heart, fostering internal partnerships built on trust and a shared vision for success.

We work together. Your team and the people you will work with…

UW is a bit different.. We don't acquire our customers directly. Instead, we have over 70,000 Partners around the country who recommend our services to their friends, families and people they know. The Partner network are your customers - you'll get to know them and what makes them tick!

The Partner Lifecycle Marketing Manager will work in the Partner Growth Marketing Team, reporting to the Marketing Lead, Partner Lifecycle & Engagement. You'll build strong relationships across the business and with our Partners to deliver the ultimate partner experience, across channels. You'll work hand in hand with the in-house Creative, Design & Marketing Operations teams to create content that really lands with our Partners.

We deliver progress. What you’ll do and how you will make an impact.

This is a really exciting time to join our Partner team. Growing and engaging the partner network is a critical business priority that you can have a direct impact on. T

The key responsibilities will involve the planning and implementation of the Partner Engagement project plans with the aim of increasing the number of active Partners.

What you’ll do

• Build a deep understanding of the Partner network and what makes our partners tick 
• Own partner insights and analysis, working with the data team to translate research and data into insight to identify opportunities to introduce new touchpoints to support Partners to be successful
• Understand and drive forward how we use a variety of innovative levers with a robust test and learn approach to improve Partner activity rates and ultimately drive customer growth
• Develop impactful multi channel partner lifecycle journeys: Create and deliver multi channel campaigns to drive consistent partner engagement and activity. Continuously testing, analysing and optimising to consistently improve the Partner journeys
• Building strong relationships across the business to orchestrate the delivery
• of the ultimate partner experience across all channels.
• Working with our in-house Creative & Design & Marketing Operations teams to ensure all assets created champion our UW tone of voice and brand and inspire and motivate our Partners

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

• An industry benchmarked salary. We’ll share it during your first conversation.
• Share Options and a Save as You Earn scheme.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Electric Car salary sacrifice scheme through Tusker
• Discount on our services and you get our coveted Cashback Card for free. 
• A matched contribution pension scheme and life assurance up to 4x your salary.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop and grow in your role.

Apply here!  

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.  

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.