Sales Operations Manager

Lendscape is a leading technology provider to the global secured finance market.  

We’re dedicated to helping financial institutions unlock cash flow and provide enhanced lending experiences for their SME customers through innovative technology. Today, our technology and software underpins the secured lending offerings of over 130 banks and finance providers worldwide. 

Headquartered in London, and with regional offices in California and Singapore, Lendscape employs over 180 people around the world.  

About the role and our Sales team

The Sales Operations Manager is responsible for optimising and supporting all aspects of the sales organization’s operations, from pricing and contracts to bids and revenue management. This role works closely with sales leadership and cross-functional teams to streamline processes, leverage data-driven insights, and ensure seamless operations. The Sales Operations Manager enhances sales productivity, drives revenue growth, liaises with legal and improves customer experience through strategic and operational support.

Key Responsibilities:

• Collaborate with sales leadership to develop and implement pricing models, contract structures, and bid strategies that align with revenue and profitability goals.
• Manage CRM data integrity and ensure accurate, consistent data entry, supporting system enhancements and CRM/RMS alignment.
• Responsible for establishing and managing a best-practice deal desk, collaborating with others while maintaining overall accountability.
• Generate regular and ad hoc sales reports, providing insights on trends, performance metrics, and forecasts to support strategic sales planning.
• Develop sales enablement resources, including training on pricing, contract terms, and bid processes to enhance team productivity.
• Oversee the contract management lifecycle, ensuring timely and accurate creation, review, and execution of contracts and amendments.
• Lead the development and submission of bids and proposals, coordinating with internal teams to align on strategy, pricing, and terms.
• Monitor and report on key sales performance metrics (KPIs), identifying areas for improvement and driving corrective actions as needed.
• Support sales forecasting, pipeline management, and territory planning to optimize resource allocation and maximize revenue potential.
• Oversee and administer sales incentive and compensation plans, ensuring accuracy in calculations, tracking, and reporting.

Professional Knowledge/Experience:

• Bachelor’s degree or equivalent experience in Business, Sales, Marketing, or related field.
• 3-5 years of experience in sales operations, sales enablement, or a similar role, preferably within a B2B environment.
• Comprehensive understanding of sales processes, pricing strategies, contract management, and bid/proposal development.
• Ability to manage a Global Approval Matrix, and Global Approval Process.
• Experience with CRM systems (e.g., Salesforce) and Revenue Management Systems.
• Able to liaise with Legal, Professional Services and Consulting around contracting, Master Services Agreements, Statements of Work, and Implementation Services.
• Strong background in data analysis, financial modelling, and reporting tools (e.g., Excel, Tableau, Power BI).
• Ability to facilitate and run regular Sales forecast calls when required.
• Proven experience in managing contract lifecycles and supporting complex pricing strategies to maximize profitability.

Skills:

• Proficiency in CRM, RMS, and sales enablement tools (e.g., Salesforce, HubSpot).
• Advanced analytical and financial modelling skills, with an ability to drive data-driven decision-making.
• Strong contract management and pricing strategy skills, with knowledge of bid/proposal processes.
• Excellent communication and presentation skills, with an ability to explain data insights and complex processes clearly.
• Project management capabilities, able to prioritize and manage multiple initiatives and deadlines.
• Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI) is a plus.

• Private medical care and cash plan
• Flexible working hours
• Continuous training
• Cycle scheme and sponsored gym
• Learning and development
• Wellness and mindfulness perks
• Colleague volunteering
• Life assurance
• Work alongside a team developing and delivering innovative technology that creates huge value for a variety of local and international clients

What to expect

We appreciate you taking the time to apply to this role with us, and we are committed to making your journey with us as positive as possible. Interviews are a team effort and we’re keen to address any queries you may have and to determine if you equally feel if we are the right choice for your career.

Should your application be selected for an interview the process will be an initial conversation with our Talent Partner Safa Mohamoud. During this conversation we will explore your background, a broad overview of your skillset and what drives you. This will be followed by a conversation with our Chief Revenue Officer – Gareth Evans to dive deeper into your experience and equally for you to ask in depth questions about the role. You will also have the opportunity to meet with some of the members of the Sales and Marketing team to understand our ways of working a bit better.

Lendscape is for everyone

Lendscape is passionate about ensuring that we remain a top performing business and a fantastic place to work – a place where everyone is comfortable to work. We’re a business that values equal opportunities for all and we celebrate the unique and diverse backgrounds and experiences of each individual. 

Interested but not sure you tick every box? We recognize that skills and experience can be gained in various ways, and we encourage you to apply for a role at our company, even if you feel your background might not perfectly align with the position. 

We look forward to connecting with you.