Senior Account Executive, Client Services
InfluencerSALARY: $70,000 - $80,000 + bonus
LOCATION: New York
Who are we?
We are the originators of influencer marketing.
Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.
From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.
Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.
We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations.
Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.
Job Title
Senior Account Executive, Client Services
Reporting of the role
This role reports to an Account Director, Client Services
Overview of the job
As the Senior Account Executive, you will be working within the Client Services team. In this exciting role you will be working directly with some of our most high profile clients and social platforms. The Senior Account Executive plays a key role in building and maintaining our relationships with creators, bringing the best client service to our clients.
3 best things about the job
(Three highlights to really sell this specific role and get the candidate excited about it)
Be part of one of the fastest-growing Global influencer marketing agencies
The chance to learn from and knowledge share with the global teams
Joining the business at a time of growth and expansion in the NA (North America) region
Measures of success –
In the first few months, you would have:
(This could be about embedding with clients, learning systems/tools, hitting certain goals. Like the above it’s another chance to sell to the candidate and bring the role to life)
Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure.
Familiarized yourself with key processes: Particular reference to our internal campaign trackers, sourcing, and creator selection processes.
Learned our key systems: Reference to Slack, Google Workspace, IQ Data, and Waves.
Established creator comms understanding: Identify creators, contact/negotiate with them, and onboard them to Waves.
Creator management: Draft contracts using our internal processes and platforms, work on creator briefs, deliver creator lists including outsource reach out negotiations and management of creators, share creator guidelines across campaigns.
Initiated minimal client interaction: Answer client questions when on-ground and support client comms on calls and via email with help from the manager.
Roles & Responsibilities:
Support with the day-to-day management of influencer campaigns, adding value to the client's experience
Working closely with sales and client services teams across key platform partners
Responsible for building, vetting, sourcing and nurturing relationships with creators, supporting creator briefings, and negotiations and guiding content creation
Support the wider team team with strategic creator research and outreach
Be a strong point of contact for brand partners
Oversee and manage campaigns via our platform, Waves, including brief & content uploads and creator payments
Liaising with senior stakeholders on influencer marketing activations to discuss content, and creators
Work on PCA's with senior team members to ensure we exceed client expectations
What you will need:
Minimum of 2-3 years experience in an influencer marketing or social media role
Experience working across TikTok, Meta, YouTube, Snap specific campaigns
Experience with UGC and micro creators
Experience working across multiple campaigns simultaneously with short timelines
Experience client facing, managing client expectations and relationship
Experience with API partnerships with platforms a plus
Organized, meticulous about meeting deadlines with excellent attention to detail
High energy and ability to multitask, with a real ability to quickly prioritize across several projects
A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others
Able to build strong rapport and relationships both internally and externally
The ability to remain calm under pressure
Not afraid to roll the sleeves up and get involved with day-to-day tasks
Strong negotiation, presentation, and communication skills
A few of our core benefits:
Medical Benefits through Insperity
Wellbeing support including EAP & Mental Health cover
401K with match opportunity
22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)
For more information on our benefits, perks and what makes us unique, please visit our website here
At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.