Senior Account Manager

WANTED: Senior Account Manager ready to drive change... lead... grow with us... challenge themselves... make an impact!  

IDX isn't your average communications company. With over 20 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience. 

We seek The Bold. Shatter expectations, push boundaries – that's the fuel that ignites our powerhouse team. Collaboration is our superpower, where we bring expertise and individuality to elevate and deliver. Rising Stars with boundless hunger, this is your launchpad. Seasoned pros who want to define their Legacy in the industry, this is your home. 

Be BOLD – Own Your Story at IDX. 

The Role 

We're looking for a Senior Account Manager to serve as a pivotal liaison between our amazing clients and internal teams. This role demands a deep understanding of our clients' business objectives, the ability to craft tailored digital strategies, and the expertise to lead transformative conversations with confidence. It will also require the ability to open new avenues of revenue through identifying and developing new relationships within the account base.

What You’ll Be Doing:

• Serve as the primary contact for key client accounts, ensuring they receive unparalleled service and strategic insights.
• Set the standard for unprecedented client service, ensuring that our teams, the work presented, and our overall presence are consistently elevated to the highest standards.
• Engage in detailed digital dialogues, focusing on aligning our services with client business goals throughout the customer journey.
• Collaborate effectively with internal teams to ensure the delivery of comprehensive digital communication solutions.
• Lead client discussions with authority, ensuring their strategic growth needs are consistently addressed.
• Develop and maintain robust relationships with clients and internal teams.
• Identifying, opening and developing new relationships with clients to open new lines of communication and revenue
• Prepare and present high-quality, compelling digital presentations, proposals, and reports that align with client objectives.
• Independently manage an end-to-end sales cycle and being able to accelerate through to close
• Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.
• Oversee client billing processes and liaise with the finance department for accurate monthly reporting.

Who You Are:

• Previous experience in a revenue generating, Account Management or Client Services role (Ideally 3+ years)
• Previous experience managing client accounts with complex digital project requirements, across all digital channels.
• Demonstrated commitment to client success and a track record of exceeding expectations.
• Proven ability to manage multiple complex digital projects with a keen attention to detail.
• Exceptional communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite, with a particular emphasis on crafting detailed presentations.
• Experience in managed a sales cycle with multiple stakeholders independently from origination to close
• Ability to identify and forge new, strong connections with new contacts within an account base to build new streams of revenue

Why IDX? 

Not Just Any Brands: See your work come to life for iconic brands like Rolls-Royce, Fruit of the Loom, and Puma.

Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress.

Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment.

Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide.

Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling!

Global Presence: We Get It Done morning, day and night with offices across multiple time-zones!

Our Perks: 

• A hybrid work pattern & 25 days annual leave
• Health cash plan
• Private medical insurance available by personal contribution
• Pension scheme & Life insurance
• Employees are encouraged to volunteer their time at any charity or group of their choice through our paid philanthropy day program (4 day annually)
• Regular social activities and contributions to cultural and sporting events; we also host breakfast Tuesdays for our weekly company meeting and Happy Hour Thursdays to celebrate the week so far
• A well-stocked supply of healthy (and not-so-healthy) snacks

An Inclusive Workplace 

IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.  

Are you a creative problem-solver who craves a challenge? Do you get fired up by innovation and pushing boundaries? Join the IDX revolution!