Senior Account Manager, Client Services

Who are we?

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

Job Title

Senior Account Manager, Client Services

Reporting of the role

This role reports to Senior Account Director, Client Services

Overview of the job

We are hiring for a Senior Account Manager to join our MENA Client Services team. This role is tasked with delivering best in class client service; executing end to end influencer marketing campaigns across a variety of brands and media agencies. You will report directly to a Senior Account Director, assisting client growth and retention..

3 best things about the job

• Be part of the only Global influencer agency present in Saudi Arabia

• The chance to learn from and knowledge share with the global teams

• Joining the business at a time of growth and expansion in the MENA region

Measures of success –

In the first few months, you would have:

• Met the team: Spent time with regional and UK-based team members, understood their roles and responsibilities, and set up regular meeting cadences where needed.

• Enhanced creator management: Improved selection criteria for creators, solving challenges with them, and juggling multiple tasks to ensure no obstacles.

• Engaged in our ways of work: Reference to the ability to build a master doc from scratch, negotiate with creators and set up costs without assistance. Including reporting

• Mastered internal tools: Mainly Waves and all essential functions to manage creators on the platform (setting up the campaign, connecting, contracting, uploading content, etc).

Roles & Responsibilities:

• Lead the delivery of your accounts campaigns

• Support the Senior Account Director by being the delivery focussed driving force; creating timelines, creator briefs and treatment decks

• Helping to build and foster strong client relationships, manage expectations and share updates and actions

• Oversee and manage your respective campaigns internally, using our platform Waves and ensuring the wider team have accurately uploaded content and organised creator payments

• Lead on creating Post Campaign Analysis reports, demonstrating an ability to convert data and campaign insights into key learnings & able to confidently present to clients

• Assist the Senior Account Director on thought provoking creative strategy and campaign execution tactics

• An exceptional performer and highly organised & effective leader focused on continuously improving client service and delivery for high impact results

• Team line management inclusive of daily management tasks, training and PDPs

What you will need:

• Experience in Influencer marketing is crucial

• Several years working in an agency or brand within influencer marketing, advertising, social, media and/or creative

• Experience in client account management and creator management

• Experience in delivering post-campaign analysis

• Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms

• High energy and ability to multitask, with a real ability to quickly prioritise across several projects

• A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others

• Able to build strong rapport and relationships both internally and externally

A few of our core benefits:

• Remote working model

• Enhanced Parental Leave policies

• Private Health Insurance

• Wellness programmes and resources

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.