Senior Operations Manager - Telecoms

Job Overview

We are a leading innovator in the rapidly evolving world of 5G technology. Our mission is to empower mobile network operators and large enterprises with high-speed, reliable content and service delivery through cutting-edge 5G networks. Our solutions are tailored to meet specific client needs and can scale seamlessly as demand grows. By revolutionising the way our clients connect with their audiences, we provide them with the tools to communicate faster, deliver global content services, and leverage the world’s most advanced commercial platforms.

The Opportunity

We are seeking a VP of Operations to oversee our Caribbean operations, reporting directly to the EVP of Commercial & Operations. This role is pivotal in managing the company’s diverse portfolio in the region, ensuring tasks are carried out efficiently, and supporting the EVP in advancing the company’s objectives. The successful candidate will lead critical initiatives across legal, HR, and operational departments, bringing a comprehensive and adaptable approach to a dynamic work environment.

This is a fantastic opportunity for someone who thrives in a fast-paced, team-oriented atmosphere and wants to contribute to shaping the future of 5G networks globally.

Responsibilities and Duties:

1. Operational Leadership:

• Manage the day-to-day operations in the region, ensuring alignment between teams and fostering collaboration across HR, Immigration, HSE (Health, Safety, and Environment), Legal, Marketing & PR, and Business Development.

• Drive operational excellence, stepping in as needed to ensure smooth coordination and execution of tasks.

2. Commercial and Contract Management:

• Oversee legal aspects of the business in the region, including supplier agreements, NDAs, and commercial contracts, ensuring compliance and alignment with business goals.

• Collaborate with sales and marketing teams to align marketing initiatives with commercial objectives and regional market requirements.

• Maintain strong relationships with external legal, HR, and immigration partners to ensure seamless operational support across regions.

• Support the CFO with ensuring compliance with local tax regulations in the region.

3. Cross-Departmental Collaboration:

• Act as a key liaison between departments, driving collaboration and fostering a unified approach across the region.

• Partner with HR to streamline employee onboarding processes and manage immigration and compliance needs in each country.

• Work closely with finance teams, including finance analysts and business analysts, to integrate financial insights into regional operational strategies, supporting informed decision-making.

4. Process Improvement & Scalability:

• Lead initiatives to enhance operational processes and scale systems to support the company’s growth in the region.

• Introduce new tools and technologies to streamline workflows and improve overall efficiency.

• Develop, implement, and maintain quality assurance protocols to ensure continuous improvement.

Technical Competencies and Requirements:

• Commercial Legal Acumen: Strong understanding of commercial contracts, supplier agreements, NDAs, and revenue-focused strategies. Skilled in collaborating with legal and business development teams to ensure agreements align with business objectives.

• Operational Experience: Proven track record in managing diverse operations, including HR, Immigration, HSE, Legal, Marketing & PR, and Business Development in high-growth, fast-paced environments.

• Operational Deployment: Experience overseeing operational deployment initiatives to ensure smooth business expansion and scalability in international territories.

• Leadership & Collaboration: Demonstrated ability to lead cross-functional teams, foster collaboration, and deliver results through clear communication and leadership.

• Financial Acumen: Ability to collaborate with finance teams, including finance analysts and business analysts, to integrate financial insights into operational strategies, ensuring sound financial decision-making and alignment with business goals.

• Flexibility & Agility: Ability to thrive in a dynamic, fast-paced environment, adapting to new challenges and contributing creatively to problem-solving and business improvement.

• Travel Coordination & Immigration: Experience in managing international travel arrangements, immigration compliance, and operational logistics.

Personal Attributes

• Holistic Thinker: You see the bigger picture and understand how all the operational pieces fit together to drive overall company success.

• Adaptable & Coachable: You are flexible, open to learning, and able to pivot when necessary to meet the needs of a growing, dynamic business.

• Hands-on Attitude: You are willing to roll up your sleeves and get involved in the details, ensuring successful outcomes across a variety of operational functions working the hours required to deliver operational excellence.

• Collaborative Team Player: You are focused on collective success and thrive in a team-oriented environment where collaboration, open communication and shared goals are key. You build strong relationships across departments and are always willing to contribute to the greater good of the company and your team.

Location & Commitment

Location: This role can be either based in our Head office in Egham, Surrey or based locally in the Caribbean. If UK-based the ideal candidate must be flexible to travel to the region as required.

Remuneration: £ 70,000 per annum, with the opportunity to participate in the company bonus scheme. Bonus details, structured around meeting personal and business targets, will be discussed with the selected candidate. Additional benefits include BUPA medical insurance for family cover and enrollment in the company pension scheme.