Account Manager

Job Description:

Position is hirable in the New York or Chicago office.

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty

Job Summary:
Are you a passionate and results-oriented account manager with a knack for building strong partnerships and driving revenue through affiliate marketing? Do you get excited about the latest consumer electronics? If so, we want you to join our team!
 

As part of our Rakuten Advertising Client Services team, you will manage a leading consumer electronic retailer’s affiliate program and will be the driving force behind the program's success.  You will be responsible for managing and growing key relationships, identifying opportunities for expansion, and optimizing campaigns to achieve revenue targets.  This is a high impact role with significant growth potential!.

In this role, you will be responsible for relationship management with an assigned portfolio of clients. You will serve as a client liaison throughout the delivery of client service engagements or outsourced solutions. You will be strategically focused and responsible for maintaining client satisfaction by ensuring consistent and proactive communications with clients while completing tasks that support the overall management of client relationships.

Key Responsibilities:

• Coordinates somewhat complex client interactions, ensuring timely responses and resolution of moderately challenging requests or issues.
• Analyzes somewhat complex client feedback and data to identify trends, opportunities, and areas for improvement, informing strategic decisions.
• Develops somewhat complex client engagement plans, tailoring approaches to meet specific client needs and align with business objectives.
• Implements client management best practices and processes to enhance satisfaction and streamline workflows.
• Identifies opportunities to strengthen client relationships through proactive communication and value-added solutions.
• Communicates key insights, updates, and recommendations to internal stakeholders, facilitating alignment and collaboration.
• Evaluates the effectiveness of client relationship strategies, recommending adjustments to improve outcomes.
• Documents client interactions and outcomes in CRM systems, ensuring accurate and up-to-date records for reference and reporting.
• Recommends process improvements or tools to support client relationship management initiatives and enhance team productivity

Affiliate Relationship Management:

• Develop and maintain strong, long-term relationships with existing affiliate partners.
• Serve as the primary point of contact for affiliate inquiries, providing timely and effective
  support.
• Negotiate commission rates, marketing placements, and other partnership terms.

Affiliate Recruitment & Onboarding:

• Identify and recruit new, high-potential affiliate partners to expand the program's reach.
• Onboard new affiliates, providing training and resources to ensure their success.

Campaign Management & Optimization:

• Plan, execute, and monitor affiliate marketing campaigns to drive sales and achieve ROI
  targets.
• Analyze campaign performance data and identify areas for optimization.
• Collaborate with the internal account team to align affiliate efforts with overall marketing
  strategy.

Performance Reporting & Analysis:

• Track and report on key performance indicators (KPIs) such as sales, conversion rates,
  and revenue.
• Provide regular performance updates to management, highlighting successes and areas
  for improvement.
• Use data-driven insights to make informed decisions and optimize program performance.

Fraud Monitoring & Compliance:

• Monitor affiliate activity for fraudulent or non-compliant behavior.
• Enforce program terms and conditions to maintain the integrity of the affiliate program.

Market Research & Competitive Analysis:

• Stay up to date on the latest trends and best practices in affiliate marketing.
• Analyze competitor affiliate programs to identify opportunities for differentiation.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years of experience in affiliate marketing, with a focus on account management.
• Proven track record of successfully managing and growing affiliate programs.
•  Strong understanding of affiliate marketing platforms and technologies
• Excellent communication, interpersonal, and negotiation skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Proficiency in Microsoft Excel and other data analysis tools.
• Passion for consumer electronics and a strong understanding of the retail landscape.
• Bachelor’s degree in Marketing, Business, or a related field.

Minimum Requirements:

• 2-4 years relevant work experience Required
• 5-7 years Preferred
• Bachelor's Degree Required
• Master's Degree Preferred

#LI-CW1

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.