CRM and Email Marketing Coordinator

The CRM and Email Marketing Coordinator will play a pivotal role in TASCHEN’s sales efforts. You will be responsible for coordinating, implementing, and optimizing email campaigns that resonate with our luxury clientele, driving engagement, retention, and sales. This role requires a blend of creativity, technical expertise, and a deep understanding of luxury branding and e-commerce.

• Develop and execute targeted, automated email campaigns for our B2B and B2C retail business by using A/B testing, segmentation, personalization, and tools like Klaviyo, Brevo and shopify.
• Set up lead scoring, workflows, and automations to streamline sales cycles and ensure that sales teams are working with the most relevant prospects.
• Prepare analytics and key performance indicators (KPIs) like conversion rates, email open rates, click-through rates, and customer acquisition costs.
• Maintain CRM tools to suit the needs of the sales team, ensuring they can capture the right data, track the correct interactions, and streamline the sales process.
• Train and support the sales team in using the CRM and email marketing tools effectively, ensuring they understand how to use these tools to streamline their workflows.

• 2+ years in email marketing, preferably in luxury goods, publishing, or e-commerce.
• Proven experience in customer segmentation, lead generation, and sales funnel optimization.
• Demonstrated ability to develop and implement successful campaigns and strategies for both B2B and B2C
• Experience with popular CRM platforms (Microsoft 365, Salesforce, Zoho) to centralize customer data, track touchpoints, and optimize sales efforts.
• Knowledge of sales and marketing automation tools to set up drip campaigns, workflow automations, and task triggers that help reduce manual work for sales teams.

• The opportunity to work across an exciting range of products and clients 
• A diversified and dynamic job within an international environment, with plenty of scope for personal development and growth
• Committed team across all cultures, generations, and areas of expertise
• An attractive bonus scheme

We are looking for bright, driven and inspiring individuals to join our international team.

TASCHEN is the world’s leading art-book publisher, headquartered in Cologne with teams in Berlin, Brussels, Hong Kong, London, Los Angeles, Madrid, Miami, Milan, New York, Paris and Tokyo. For more than 40 years, we have been on a mission to publish innovative illustrated books on art, architecture, design, fashion, film, lifestyle, travel, photography and pop culture and to bring them to the world. We aspire to be inclusive, independent, inspirational.