Customer Insight Manager (JR101450)

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity:

Clarion Events EMEA is a division of Clarion Events, a global leader in organising exhibitions across diverse sectors such as gaming, defence, retail, and technology. As a forward-thinking organisation, we are committed to fostering customer-centric practices and continuous innovation.

We are seeking a Customer Insight Manager for the EMEA region who is proficient in customer research methodologies and eager to enhance products and services for our clients. This is a pivotal role in driving the organisation's customer-centric approach with primary responsibility to; collaborate with sector teams to lead insight projects; capture customer feedback; translate results into data visualisations; assess progress against critical success factors; and perform data analysis to address complex challenges. Additionally, the role will contribute to the broader goal of transforming Clarion Events into a fully customer-centric business.

The key goal will be to successfully lead and complete insight projects within agreed timelines, fostering a data-driven decision-making culture across the organisation. You will be curious about data, excited to uncover insight, and eager to share that excitement with the sector teams that you partner with.

Key Responsibilities

• Conduct and integrate findings from both quantitative and qualitative research methodologies.
• Develop insights driven by data to understand customer behaviours, preferences, and trends.
• Assist event teams in enhancing product and service offerings through comprehensive customer analysis.
• Execute analytics, modelling, data management, and reporting solutions.
• Contribute to process enhancements by applying best practices and understanding of internal or external business challenges.
• Coordinate with the central IT team to provide inputs for marketing technology development, ensuring alignment with customer-centric objectives.
• Convert data-driven insights into actionable recommendations and strategic initiatives.
• Collaborate with sector teams to gain an in-depth understanding of market-defining attributes, facilitating strategic decision-making.

Knowledge, Skills, and Behaviours

• Proficient in both quantitative and qualitative research methods, customer insights, storytelling, and stakeholder communication
• Skilled in analytics tools and software.
• Capable of clearly conveying complex information.
• Understanding of how customer insight overlaps with marketing operations, campaign marketing and portfolio strategy.
• Independent project management and presentation to stakeholders.
• Problem-solving using existing solutions.
• Experienced in data analysis tools like PowerBI and quickly adaptable to new platforms.

About Clarion Events

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. (https://clarionevents.com/welcome)

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. (https://www.blackstone.com/)

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

• 25 days’ holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Health Cash Plan
• Wellbeing Library (MYNDUP)
• Mentoring Programme
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities
• Free eyesight tests
• Free flu vaccination – offered on site once a year for all employees