This is a fantastic opportunity for an ambitious Digital Account Executive to join a highly-successful and fast-growing agency to deliver high-quality and innovative Stakeholder communications solutions through digital corporate communications.
The principle role of the Digital Account Executive is to work with our wider team to support the delivery of high calibre, digital communications solutions for our blue-chip client base, including corporate websites, online reporting centres, website maintenance and social media campaigns. The role will provide you the opportunity to engage with client contacts and provide you with the opportunity to develop an intimate understanding of current trends and best practice digital corporate communications. We will also provide you with the opportunities and platform to develop your career within this growing and highly ambitious organisation.
This role will suit a self-motivated individual who wants to make a real difference in their role - both to enhance their career and skills, and to deliver award winning, innovative projects for global brands. It will require an organised mind, digital expertise, great people skills and real attention to detail.
Attracting and retaining the right people for our team is an absolute priority for us and we take their career development seriously from day one. You will have access to a full programme of training and plenty of autonomy to develop new skills and contribute ideas. We take every aspect of the work we deliver for clients seriously and we work to maintain the highest possible standards in everything we do for them and for the firm. But as well as being passionate about our work, we are supportive, collaborative and positive, always looking to make what we do enjoyable and rewarding.
By joining us you will be working on a hybrid model and have a wonderful opportunity to explore our picturesque offices in Bishops Park, Putney bridge.
Key Responsibilities
Project management
- To support the account management and digital project management team with the day to day management of projects by preparing and driving schedules and ensuring that all internal and external deadlines are met;
- To work closely with the digital project management team to produce core project documentation which will support the management and delivery of projects, including contact reports (key actions and deliverables), project briefs and status reports.
- Upload content and make edits and updates to client websites in the CMS (Content Management System), You will also support and contribute to sitemaps and wireframes;
- To oversee and manage the turnaround of project design and content amends, ensuring that all amends are successfully incorporated and recorded to ensure an error-free delivery of projects;
- To ensure you consistently apply all of Black Sun’s project management and quality assurance processes and procedures at every stage of a project;
- To continually develop your understanding of how to deliver digital projects, developing your creative, digital and best practice knowledge and seeking ways to enhance the current processes and procedures; and
- To effectively organise meetings and conference calls and maintain orderly filing of all documents and materials held by the team.
Commercial responsibility
- To work closely with your digital project management team to develop your commercial awareness of Black Sun’s job costing and fee structure;
- To work closely with your digital project management team to effectively manage project budgets by implementing all of Black Sun’s financial processes including creating budget proposals, completing regular reconciliations, raising Purchase Orders for external costs and supporting the invoicing process; and
- To submit accurate timesheets on a daily basis.
Client relationship management
- To build strong relationships with your day to day client contacts, and attend and participate at client meetings and conference calls when required; and
- To deliver exemplary client services at all times helping to ensure we maintain the current high levels of client satisfaction and exceptional client feedback, and to seek ways to exceed our client expectations.
Research and development
- To support the team with Black Sun’s research into digital best practice corporate communications, by conducting research and providing insights which will support the development of Black Sun’s thought leadership;
- To continually drive your own understanding of our clients’ businesses, the industries they operate in, trends in digital corporate communications as well as industry news and developments; and
- To work closely with your team leader to develop your understanding of, and begin to be able to articulate, Black Sun’s proposition and views on key market insights.
Reporting Relationships
Reporting to: Digital Project Manager
Work closely with: The wider digital project management team as well as the creative, application development and finance teams
Qualifications, experience & skills:
You will have the following experience:
- Excellent academics;
- 1 – 2 years’ experience working within an agency (Digital or integrated);
- Organised and comfortable co-ordinating projects and deliverables and ideally trained in project management techniques or software;
- A digital native who is naturally keen to keep abreast of developments within our sector;
- Excellent writing, editing, proof reading skills are essential;
- Exceptional attention to detail; and
- Fully conversant with Microsoft Word, Excel and PowerPoint.
Personal Qualities
- Passionate about digital;
- Strong interpersonal and communications skills necessary to build trust and respect both externally and internally;
- Extraordinary attention to detail and a desire to produce the highest quality solutions;
- Technically literate, and also able to communicate digital solutions into layman’s language;
- High-quality service ethic and committed to customer service excellence;
- Ambition to self-improve;
- Ability to manage many urgent and often conflicting priorities;
- Strong ‘can do’ attitude with an innate ability to take initiative and work by yourself as well as in a team;
- Good sense of humour is essential!
Interview process
Initial chat with talent acquisition manager
1st Interview (teams) with hiring manager
2nd interview (f2f) with hiring director,hiring manager and digital project manager
Benefits
In addition to a competitive salary based on skills and experience, as an employee at Black Sun, you will have access to a range of great benefits and perks, including:
25 days holiday per year with ‘bonus’ days for long service
Bonus scheme
Personal development opportunities
Group life assurance
Group personal pension plan
Employee assistance programme
Hybrid working – min 3 days a week in the office
About Us :
Black Sun Global
Black Sun Global is a stakeholder advisory and engagement agency that's been driving transformation and positive change for ambitious brands for more than 20 years. With deep expertise in disclosure and reporting, ESG, sustainability, and digital engagement, we reshape how organisations connect with customers, investors, employees, and the wider world.
We are trusted partners to some of the most influential global organisations, sparking innovation and sustainable performance through our strategic insights, partnerships, and proprietary technologies.
As founders of the Positive Change Group, we are on a mission to create a new kind of stakeholder relations partner. Our world-class specialists work closely with executive leadership teams to protect reputations, inspire trust, and promote responsible business practices - building resilience and long-term value in a rapidly changing world.
The Positive Change Group
In 2023, Black Sun Global’ s founders launched the Positive Change Group, leveraging three decades of expertise in stakeholder communications. With a clear vision to create a transformative platform, the Group aims to help businesses protect and enhance reputation, inspire trust, and promote sustainable practices through stronger stakeholder relationships.
With headquarters in London and Singapore, we work closely with over 100 multinational businesses. The Group integrates the expertise of three industry-leading brands – Black Sun Global, People Made, and Stratton Craig – delivering a broad spectrum of stakeholder engagement services, including brand, culture, strategic communications, reporting, ESG advisory, and creative storytelling.
As businesses increasingly recognise that long-term success depends on the support and advocacy of their stakeholders, the Positive Change Group is transforming the way companies engage with their customers, employees, investors, and communities worldwide. By leveraging innovative approaches and deep expertise, we are helping businesses build positive relationships and create sustainable value for the people who matter most.
Come Join Us!
Joining Black Sun and The Positive Change Group means becoming part of an inclusive, dynamic community where your talents are nurtured, and your career can thrive. With competitive salaries, hybrid working, and continuous professional development, you’ll not only grow but also have the opportunity to make a difference every day, shaping the future of communications – and having fun along the way.
We pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
For more information, please visit:
www.blacksun-global.com
www.positivechangegroup.com
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