We are an equal opportunity employer. All qualified applicants will receive consideration for employment. We do not discriminate for any reason. We welcome talented individuals who believe in our mission, drive the organization forward, and recognize the positive impact they can bring to our communities.
Job Title: Director, Communications
FLSA Status: Exempt
Grade: N/A
Department: Communications and Community Engagement
Title of Supervisor: Vice President, Communication and Community Engagement
Date: October 2023
Position Summary The Director, Communications directs and oversees all communications activities to support operational goals and optimize overall staff and patient experiences while at ACCESS. The Director, Communications sets and guides the strategy for all communications and marketing initiatives both internally and externally while leveraging the ACCESS brand and voice through technology and outreach. The Director proactively seeks to promote innovation and creative approaches to communicating with patients, partners, staff and other stakeholders.
Core Job Responsibilities
• Direct all aspects of the ACCESS brand both internally and externally to protect and maintain ACCESS’ image and value proposition, drive growth, ensure consistency, expand awareness and elevate ACCESS as a leading primary care health system.
• Oversee all aspects of site communications, digital communications and the external marketing of ACCESS programs and services including the development, distribution and maintenance of all print and electronic collateral.
• Manage third-party vendors to ensure requirements and objectives are successfully met in the development and execution of ACCESS-branded materials.
• Work collaboratively with internal departments and health centers to support communications and marketing needs by providing strategic communications counsel and ongoing support.
• Co-lead efforts to optimize ACCESS patient outreach activities across all communications mediums and tools.
• Develop and implement internal communication strategies, including ACCESSPoint, that improve business performance, connect employees, and reinforce our mission and culture.
• Build and develop collaborative relationships with health centers and administrative departments at all levels throughout the organization to provide ongoing expertise and counsel.
• Effectively manage direct reports; communicating expectations, providing coaching and feedback, monitoring and managing performance and providing development opportunities.
• Perform other duties as assigned.
Requirements/Preferences
• Bachelor’s degree in communications, Marketing, Journalism or related field required
• Minimum ten (10) years of experience in the essential job responsibilities required.
• Minimum five (5) years of experience managing direct reports required.
• Minimum five (5) years of experience with Website development, SEO/SEM and digital marketing efforts required.
• Experience in health care-related field preferred
• Proven track record of executing communications projects from conception through conclusion.
• Minimum five (5) years of experience managing outside vendors including media and graphic designers required.
• Advanced proficiency in Microsoft Office Suite (including Microsoft Word, Excel, and PowerPoint) required.
• SharePoint experience preferred.
Competencies/Behaviors
• Communication - Strong written, oral, and presentation skills; share information that aligns with audience needs.
• Time and priority management - multitask and work in a fast-paced environment, respect for deadlines and budgets.
• Leadership – drive key performance metrics, guides individuals and teams toward desired outcomes, set high performance standards and deliver leading quality service.
• Accountable/Responsible – follow through on commitments, act with a clear sense of ownership, take personal responsibility for decisions and actions, acknowledges and learns from feedback.
• Interpersonal skills – approachable, influences, builds, and maintains strong relationships at all levels.
• Collaborative - work with and engage stakeholders, inclusive relationship management style.
• Cultural competency – work in a multicultural environment; show respect and openness towards individuals whose social and cultural backgrounds differ from one’s own.
• Emotional Intelligence - exhibits confidence, empathy and respect when communicating with customers (patients), vendors, leadership, and staff.
Working Conditions/Equipment
• Normal office environment
• Frequent trips to the health centers
• Local travel between health centers and community events is required; mode of transportation required, if personal vehicle is employed, a current driver’s license and proof of insurance is required
• Remote working options; must have a suitable and secure remote working environment
• Ability to sit for up to 4 hours at a time
• Ability to stand for up to 2 hours at a time
• Computer/laptop
• Phone/Fax/Copier/Scanner
EMPLOYEE EXPECTATIONS
| The following are the expectations guidelines for all employees of this organization. These guidelines are incorporated as part of your job description. | ➢ Maintain current knowledge in your area of skill and expertise and strive to improve your own work. |
| As an employee you are expected to do the following: | ➢ Report to work on time as scheduled. You should be at your work assignment ready to begin work at scheduled starting times. Observe break times appropriately. |
| ➢ Be courteous, friendly, helpful, and supportive. Use a person’s name and use such phrases as “please,” “thank you,” and “may I help you?” whenever appropriate. | ➢ Make efficient use of your time at work. Establish priorities with your supervisor and use your time wisely. |
| ➢ Promote team spirit. Work together and cooperate in an effort to promote quality client services and enhance staff relationships. Help fellow staff members perform their work. Share responsibilities. Recognize others’ achievements | ➢ Communicate effectively. Be open, honest, and truthful with yourself and others. Talk to your supervisor. Ask questions. Give your supervisor pertinent information, stating the facts without concealing or exaggerating. |
| ➢ Anticipate and meet client needs. Be observant of and react to individual client needs. Client dignity is of primary importance. | ➢ Maintain an appropriate appearance. Make sure clothing is clean and you are neatly groomed. It is important to portray a positive image. |
| ➢ Participate in making quality of work better. Suggest improvements to your supervisor. Help others learn correct procedures. Be open to new ideas and methods. | ➢ Know the structure, philosophy, and purpose of the organization. Know how you fit into the structure and purpose of the organization. Maintain and promote the philosophy of the organization. |
ACCESS is a Network of Federally Qualified Health Centers treating patients on the frontlines of community-based health care. Depending on position applied/being recruited for, candidates may be required to be vaccinated against communicable diseases and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process.
The pay ranges provided represent the minimum to mid-range for positions. Actual compensation will be determined based on a combination of factors including years of experience, educational background, market conditions, and available grant funding.