Marketing & Communications Manager

JOIN OUR FAMILY

The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.

Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.”

At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.

Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.

A DAY IN THE LIFE OF A MARKETING & COMMUNICATIONS MANAGER AT THE WESTIN LONDON CITY

What you'll be doing...

Reporting to the Commercial Director, you can expect your working day to include the following;

• Developing and executing the hotel’s comprehensive marketing strategy, including marketing plans and budgets, ensuring alignment with business priorities in collaboration with the Commercial Director.

• Leading and collaborating with Hotel Operations to conceptualise and implement property-level programming and activations in adherence to brand guidelines.

• Serving as the hotel’s brand guardian, ensuring all marketing initiatives reflect the brand’s voice and positioning while executing continent-wide and brand-led campaigns.

• Developing and implementing an annual digital marketing plan to maximise revenue opportunities, leveraging third-party and local partnerships.

• Overseeing and maintaining content across key digital platforms, including Marriott.com (via efast, MDS Client Community), OTAs, and third-party/group booking sites, ensuring accuracy, consistency, and brand alignment.

• Developing and executing strategic partnerships that support the hotel’s marketing objectives, including collaborations with local businesses, wellness brands, and event organizers to enhance guest experiences and drive revenue.

• Leading public relations initiatives, including crafting press releases, media kits, and key messaging to effectively communicate the hotel’s offerings and updates.

• Developing and implementing a comprehensive social media strategy to increase brand awareness, engagement, and drive bookings.

• Staying current with social media trends and platform updates to ensure the hotel remains innovative and competitive in the digital space.
  
  

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Marketing & Communications Manager, you will need the following qualities and skills: 

• Strong understanding of integrated marketing strategies, including digital, print, and social media
• Experience in developing and executing marketing plans that align with business goals and drive revenue growth.
• Knowledge of brand positioning and the ability to maintain consistency across all marketing channels.
• Strong PR skills, including media relations, press release writing, and influencer collaboration.
• Strong editorial skills for reviewing and approving marketing materials and communications
• Strong knowledge of the hospitality and luxury hotel industry, particularly in the wellness and F&B sectors.
• Leadership and team management skills to drive initiatives and ensure the execution of marketing plans.
• Flexible & adaptable to different working conditions & hours
• Forward thinking & promotes new ideas
• Excellent Oral & written fluency in English. Additional language will be considered a plus
• Minimum 4 years' experience in marketing and communications, preferably within the luxury hospitality, wellness or related sectors
• A degree from an accredited university in Marketing and/or Public Relations is preferable but not mandatory

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

• Flexible working (subject to role and probationary review)
• Staff accommodation rates across UK (Mariott & 4C Group Hotels)
• Life Assurance Cover
• Cycle to Work Scheme
• Technology Scheme
• Health Cash Plan (HSF)
• Referral Bonus Scheme
• Workplace pension scheme
• Access to Employee Assistance Program (EAP) and Wellbeing Support
• Eyecare vouchers
• Continuous Learning & Development opportunities
• Recognition Programme
• Opportunity to attend Social events.
• Meals on Duty (saving you £1000 per annum)

This is a Full-Time position (40 hours per week), however, candidates seeking a part-time position will be considered.

EQUAL OPPORTUNITIES

4C Group and The Westin London City are an equal opportunity employer.

About 4C Group

4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.