Operations Manager

Operations Manager

Aon are looking to recruit an experienced Operations Manager for our team based in London. This is a Hybrid position with the flexibility to work both from our London office and Home.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Client Service Delivery:

• Ensuring the delivery of a co-ordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to ASME
• Liaising effectively with Client Managers, Client Directors, Client Service Managers/Advisers and the Broking team to ensure client needs are fully met and concerns raised via the Client Surveys/Feedback mechanisms are addressed/remedied.
• Understand Aon’s products/facilities and other offerings – ensuring budgetary forecasts are maintained.

Compliance with regulatory requirements and business procedures:

• Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company
• Liaising with staff and Line Managers at the location to ensure ASME are transacting business with clients and insurers in a compliant and robust way, with operational processes/systems being monitored and maintained
• Ensuring that file reviews and technical audits are carried out in accordance with sign-off and ongoing supervision of staff
• Liaising with Aon’s technical trainers to meet with staff training requirements
• Ensuring all business systems and platforms are updated in “real time” and all KPIs and non-negotiables are fully met

People Management:

• Support coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.
• Ensuring all team members attend relevant personal development courses in line with their role.
• Develop and support team members in the achievement of their objectives through coaching and mentoring.
• Attract, develop and retain talented individuals in line with business plans.
  • Develop and maintain succession plans for key roles within the Area.
  • Work with the ASME leadership team to develop a working environment where people are positive, motivated and enthusiastic.
  • Act as a role model, encouraging problem solving and innovation and to support the team to achieve Aon’s service standards.

• General Operations responsibilities:

  • Contribute to the development of strategy through the Area leadership team and wider Ops community
  • Involved in business and succession planning and making decisions accordingly
  • Liaising with the Area Director, Client Management Director and Broking Director, to ensure effective working relationships between the New Business, Client Management and Broking teams, so that together they drive service, revenue and profit growth.
  • Involved in setting Area budget & forecasting
  • Supporting MBR and management meetings at local,Area and ASME UK level
  • Oversight and responsibility for driving local/regional UCB/WC targets
  • Document Maintenance & Version Controls
  • Complaint, E&O and LoL Handling/Oversight
  • BCP Oversight
  • Responsibility for Operational Resilience reporting and ongoing maintenance of relevant processes and artefacts
  • Responsibility for Binder Governance reporting within their area and ongoing maintenance of relevant processes and artefacts
  • Monthly Policy Declarations & BCOI Register Maintenance
  • Support to ASME SOx and ABUK nominated leaders for Commercial Risk, ASME

  Change & Operational Excellence:

  Support leaders to drive change in their business unit, maximising the use of resources available, including the execution of agreed business and change plans, incorporating the needs of clients and employees

How this opportunity is different

This is a varied role which includes great opportunities to not only support for BAU activities, but also have active involvement in projects and change programmes across AUKL. Working across the ASME business and beyond, you’ll often be engaging and working with colleagues across the Aon business.

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Skills and experience that will lead to success

• ACII or equivalent preferred
• Understanding the insurance market dynamics
• Good track record in change management and operational improvement or process re-engineering.
• Evidence of applying industry best practice or solutions to reduce efficiency, reduce risk and enhance customer service.
• Effective leader, providing inspiration to colleagues and the ability to resolve performance issues
• Strong technical knowledge in all major and pecuniary classes
• High level of knowledge of Aon products, Services and Systems
• Good influencing, listening and communication skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com