Senior Account Manager

About Us:
native is a game-changing marketplace of experiences twinned with a SaaS platform, revolutionising the student experience and student economy for Students, Students' Unions and Advertisers.

Our marketplace of experiences supercharges the university experience for students with an intuitive discovery platform for both native's own proprietary concert touring as well as all other experiences across SUs. 

Our student advertising platform unifies the student advertising landscape, making it easy for advertisers like GoPuff, Converse and BBC Radio 1 connect with student consumers at scale, while providing additional commercial income for SUs.

Inspired by the founder's desire to help students have the best time at university, native truly enriches the lives of students as well as enabling SUs' to reach their potential. It’s what we call the native win-win-win.

Media Sales at native

Media sales at native. occupies a unique place in the market. We hold exclusive relationships for university campus media inventory across the UK, and can address the 2.86m students in the UK market.

We are uniquely positioned to manage the blend of local, regional and national advertising selling both directly to clients and via agencies and media buying groups. We combine the scale of a national footprint with the opportunity to reach specially selected student populations, with tailored advertising propositions which enable brands to make major impacts.   

The market opportunity is huge, and in managing this we need to expand our capability in relation to working with advertising agencies of many types. 

What you’ll be working on:
As a Senior Account Manager, you will take the lead in driving the growth and success of our advertising accounts. Your primary focus will be crafting and executing tailored account strategies to boost revenue, deepen client relationships, and exceed their expectations by understanding their key value drivers and delivering impactful results.

Your day-to-day activities will include:

• Client Relationship Management: Foster strong and lasting relationships with key clients, acting as their primary point of contact. This will include running regular partnership reviews and ensuring high levels of client satisfaction. 
• Strategic Account Development: Create account-specific plans aimed at maximising client value and retention, building relationships with additional stakeholders and white space mapping to expand our footprint across the account.
• Revenue Growth: Identify upsell and cross-sell opportunities, driving increased sales within your account portfolio.
• Performance Analysis: Regularly review and analyse account performance, KPIs, and customer feedback to optimise client engagement. Present these insights to clients in a compelling way that drives deeper engagement with our solutions.
• Team Coordination: Work closely with Sales, Delivery, Marketing and SU-facing teams to ensure seamless execution of client campaigns.
• Problem Resolution: Proactively address any issues or challenges that may arise within client accounts, finding effective solutions to ensure client satisfaction.
• Booking, Reporting and forecasting: Ensure high CRM hygiene and provide timely and accurate reporting and forecasts to the business on an agreed cadence. Deliver insights on market trends and client feedback to inform strategic planning.
   

You should apply if:

• You bring a strong track record in managing media and advertising accounts, delivering measurable results and client satisfaction.
• Your knowledge of the advertising and marketing landscape, particularly within the Gen-Z and student marketing sphere, sets you apart.
• You've successfully managed high-value accounts in fast-paced environments, demonstrating your ability to thrive under pressure.
• You’ve line-managed sales teams before and are passionate about mentoring, guiding, and supporting others to reach their full potential.
• From managing budgets to media buying and deploying assets, you excel in building creative campaigns and pitching innovative ideas that resonate.
• You can craft and execute account-specific strategies that align seamlessly with broader business objectives.
• Whether creating impactful pitch decks or presenting to clients virtually or in person, you’re an engaging and persuasive communicator.
• You are a pro at data-driven decision-making, using analytics and insights, you continuously refine strategies to optimise outcomes for clients.
• You are a collaborative team player, you thrive in cross-departmental environments, ensuring alignment and effective communication across all levels.
• You have a proactive mindset, anticipating challenges, identifying risks early, and implementing solutions to ensure a seamless client experience.
• Familiarity with the UK university and Student Union landscape is a plus, though not essential.
   

What's in it for you:

💰 5% discretionary commission
🏫 Pension contributions of 5%
🏖️ 25 days holiday ➕ bank holidays ➕ your birthday ➕Christmas shutdown
📈 Share Options for all
💻 A Mac or Windows laptop

🐶 Dog-friendly office

🌿 Health and Wellbeing budget

🥗 Wednesday free office lunches
🚂 Season Ticket Loan scheme  
👶 Paid maternity, paternity, adoption or shared parental leave
 

Equal Opportunity Statement

We are actively creating an equitable environment for everyone at native to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at native. At native, embracing diversity in all of its forms and foster an inclusive environment for all people to do the best work of their lives with us. 

Important Notice: No Agencies
Please note that we do not have established agreements with recruitment agencies for this position. We encourage interested candidates to apply directly through our application process. Any unsolicited CVs or candidate profiles submitted by agencies will be treated as voluntary and will not incur any associated fees.