Strategic Account Director

JOB TITLE: Strategic Account Director

REPORTING TO: Divisional Director 

LOCATION: London

CONTRACT: Permanent

SALARY: Competitive

ROLE OVERVIEW AND PURPOSE  

Operational lead within the organization for a Key Strategic client. Fostering a “can do” culture through strong external customer relationships whilst proactively driving additional revenue sources. Nurture a working environment that encourages teamwork, creativity, wellbeing and diversity through strong leadership, role modelling of ABM values and excellent problem-solving skills. You will be expected to prepare financial information relating to all works undertaken to evidence profitability and operational costs and deliver operational & fiscal aspects of the contract. 

To foster a collaborative culture and build a strong operational platform for future growth of the account. A focus of the role is to strategically oversee all resources within the contract functions to drive efficiencies, profitability, and end to end processes, including the delivery and actual invoicing of the account. To become a trusted partner of the client by understanding their principal objectives and strategies and seeking ways to collaborate in achieving agreed goals. Providing advice and innovations on sustainable practices.  You will ensure that all services are delivered efficiently, meet quality standards, and align with our client’s operational goals. 

 KEY RESPONSIBILITIES 

• The post holder will be instrumental to the successful delivery of operations of a large portfolio of sites  

• Build and maintain strong relationships with key stakeholders at key sites, ensuring their needs and expectations are met. 

• Exceptional customer relationship skills.  

• Track, identify and develop new opportunities, generating sales as per your individual target  

• Excellent, planning, change and time management capabilities  

• Ensure all opportunities are responded to in a timely manner and to a high standard  

• To work closely with the Business Development team to share relationships/cross selling  

• Effective, ongoing, and structured management of the Site Managers, including goal setting & objective planning  

• Ongoing Health and Safety reviews across contract portfolio  

• Leadership ability and mentoring of key technical staff  

• Regular reviews with Managers to always ensure full compliance  

• Strong communicator across all aspects of the business  

• Full P&L responsibility for your contracts  

• Analytical reporting of portfolio performance  

• Monthly/weekly/quarterly/annual reporting performance of portfolio fiscal performance  

• Suggests alternative solutions to meet client requirements more efficiently, and/or with greater reusability, and / or longer life  

• To champion best practice across all activities of the contract and act as the driver for change in pursuit of continuous improvement.  

REQUIRED SKILLS AND EXPERIENCE  

• Proven successful working relationships with high end service providers  
• Self-motivated, decision-making skills  
• Strong leadership qualities across all levels of the business  
• Commercial awareness & business acumen  
• Strong communicator and negotiation skills  
• Proficient in IT Skills – MS Office, Excel & Power Point  
• Good knowledge of the market and current trends  
• Planning and organisation skills  
• Strong oral & written communication skills  

QUALIFICATIONS  

• Minimum of 5 years of experience in facilities management, technical solutions, or a related field. 
• Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field. 

DESIRABLE 

• Recognised Project Management qualification  
• Knowledge of sustainability matters  

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.